Privacy Policy

Introduction

Ascent Living is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our apartment rental services or visit our website.

If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at [email protected].

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit inquiries through our contact forms
• Engage our apartment rental services
• Communicate with our team via email or phone
• Subscribe to our newsletter or updates

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Identification documents as required for lease applications
• Employment and financial information for rental qualification
• Preferences regarding location, budget, and property features
• Communication records with our team

How We Use Your Information

We use the information we collect or receive:

• To provide and manage our apartment rental services
• To communicate with you about properties, appointments, and service updates
• To facilitate lease applications and agreements
• To verify your identity and conduct necessary background checks as permitted by law
• To improve our services and customer experience
• To comply with legal obligations and protect our legal rights
• To send you marketing communications (with your consent where required)

Data Sharing and Disclosure

We may share your information with:

• Property owners and landlords for the purpose of rental applications
• Legal and professional advisors when necessary for service provision
• Service providers who assist us in operating our business (with appropriate confidentiality agreements)
• Law enforcement or regulatory authorities when required by applicable law

We do not sell your personal information to third parties. Any data sharing is conducted solely for the purposes of providing our services or meeting legal obligations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems with encryption
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Employee training on data protection practices
• Secure communication channels for sensitive information

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Client service records: 7 years after service completion
• Communication records: 3 years from last contact
• Marketing consent records: Until consent is withdrawn
• Legal documentation: As required by applicable law

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies for basic site functionality
• Analytics cookies to understand how visitors use our site
• Marketing cookies for personalized content (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool. For more information, please see our Cookie Policy.

Your Rights

Under applicable data protection laws, you have the following rights:

• The right to access your personal information
• The right to rectification of inaccurate or incomplete data
• The right to erasure of your personal information
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

International Data Transfers

As our operations are based in Taiwan, your personal information is primarily processed and stored within Taiwan. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: